PireApp (Novoville) is the main service application of the Municipality of Piraeus, offering citizens easy and immediate access to municipal services through their mobile devices. The application enables citizens to submit requests and reports regarding everyday issues, such as cleanliness, street lighting, abandoned vehicles, damage to the road network, and more. Its key advantage is that requests do not get “lost” within the bureaucratic system: citizens are informed in real time about the status of their case, which service has undertaken it, and how it is progressing. In this way, transparency and trust in the Municipality’s operation are strengthened, while citizens acquire an active role in improving everyday life. At the same time, PireApp has evolved into a communication tool, as it is also used for announcements, events, and updates, further enhancing the relationship between the Municipality and its citizens. 

The platform has already gained the trust of thousands of citizens, as it has proven capable of delivering what every resident seeks: simple, fast, and effective solutions to everyday problems, without bureaucracy and unnecessary procedures. At the same time, for the Municipality, PireApp constitutes a valuable tool, as it aggregates data, systematically identifies the city’s needs, and helps services better organize their work.